Returns – Refund/Exchange Policy
- What can I return and when?
Refunds for NEW Uniform Shop items only. Returns must be made within 30 days from the receipted/invoiced date.
To be eligible for a refund, item(s) must be unworn and unused without any markings, soil free and must have the original tags attached where applicable. Item(s) must be in the original packaging which must be in original condition unless returning due to the product being faulty or damaged, or the product is not fit for its intended purpose. This includes any branded or clear plastic packaging. We will not accept any merchandise marked with a name. The Uniform Shop reserves the right to assess the condition and age of returned goods prior to providing a refund. This may result in a refund being refused. The Uniform Shop reserves the right to reject returns if the items are returned in a soiled, worn or in a condition not fit for resale on receipt.
All returns must be reviewed and approved by the Uniform Shop Manager before refunds are processed to ensure they meet the return conditions listed in the policy and is at the discretion of the Uniform Shop Manager unless required by law.
- Can I exchange an item I bought online?
We will no longer be able to offer an exchange on returned items and all returned items will be refunded once they’ve been assessed. If you need a different size, style or colour of an item, then you will need to place a new order.
- How do I return items?
- All returns must be packaged securely and appropriately, accompanied by a RMA Product Return Form, which can be found at https://chatswoodpublicpandc.org.au/shop/returns.
- Drop off at Uniform Shop at Bush Campus during term opening hours. Please ensure and observe all health orders and guidelines for public school and we abide by all the relevant rules and requirements in the current level of restrictions (if imposed). You will usually be advised after 10 business days on the status of your return and for the request to be processed by our team. All returns must be reviewed and approved by the Uniform Shop Manager before refunds are processed to ensure they meet the return conditions listed in the policy and is at the discretion of the Uniform Shop Manager unless required by law. At times, due to increased volume of returns, our team may experience delays and so please allow an additional 10 business days for your request to be processed. You will be notified via email once your request has been actioned.
- What about exchanges? Can I request for an exchange of items in-store?
Exchanges can be made in-store at the Uniform Shop during term opening hours. Some exclusions may apply.
- Are any items excluded from the returns policy?
Yes, there are exclusions. In the interest of hygiene, the material type and for your protection, please choose carefully as we DO NOT offer exchanges or refunds on the purchase of hats, hair accessories, socks and tights, scarves and raincoats, unless exhibiting a genuine manufacturing fault, or where otherwise required by law. In addition, exchanges or refunds do not apply to second hand items, discounted, reduced or discontinued items unless required strictly by law.
- How long do I have to return an item?
While our Returns Policy remains unchanged, due to these unprecedented circumstances and to give parents/carers peace of mind, we are extending our returns to 30 days for reasonable requests with some exceptions and if it meets our returns conditions. This does not impact your rights under the Australian Consumer Law and Regulations.
Ultimately, the decision on size and to purchase is up to you as a customer. We understand that sometimes things do not always go to plan.
- What if I have a damaged or faulty item?
For damaged/faulty goods, please complete the Product Return Form which can be found on https://chatswoodpublicpandc.org.au/shop/returns and drop off the item at the Uniform Shop. The item(s) will be assessed and you will be advised on the course of action as soon as possible. We may choose to replace or repair the item if it is deemed faulty after discussing with the relevant supplier(s). If the product cannot be repaired in a reasonable time, we will advise on an option for a refund for the receipted price, a replacement item or items to equal or greater value of the receipted price.
If you have any specific questions or need assistance with your return/damaged/faulty items, please email the Uniform Shop Team on [email protected]
Exchanges and refunds do not apply to discounted/reduced or discontinued items unless required strictly by law.
All purchases from the Uniform Shop are GST-included.
Sale of Pre-Loved Donated (Second Hand) Goods Policy
Second Hand Uniforms
Parents purchasing second hand uniforms benefit from the reduced costs as do those keen to pass on uniforms that have been outgrown. The takings from the second hand uniform sales contribute directly to P&C fundraising activities. The Uniform Shop team will gladly accept donations of pre-loved current uniforms from families for resale at reduced prices. Please do drop them off at the Uniform Shop. All items donated must be those in decent condition and would greatly appreciate if you can have them washed. Items must match stock currently being sold by the uniform shop and comply with the uniform requirements set by the school including the colour and design of fabrics. Parents are requested to remove any name tags prior to donation to prevent any confusion over ownership after the sale.
Parents are requested to remove any name tags prior to donation to prevent any confusion over ownership after the sale. Due to space constraints, we will not be able to respond to ad-hoc requests to purchase 2nd hand uniforms. 2nd hand uniforms request can be made directly via email to the Uniform Shop team or will be offered as flash sales at communicated set times in the school year via the school newsletter. Unfortunately, we are unable to sell pre-loved uniforms via our online uniform shop.
No refunds or exchanges are offered for second hand uniforms.
Uniform Shop Staff and Volunteers
All our staff and volunteers are dedicated to serve and assist you and you will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the Shop or when corresponding via email to treat our staff and volunteers with the same courtesy and respect.
Aggressive or violent behaviour towards anyone within our shop premise or via email will not be tolerated under any circumstances. Please respect our Team so we can create a positive retail experience. Abuse, violence, inaccurate or speculative information will not be tolerated.
Chatswood Public School Parents and Citizens Association is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured.
We only use this information to identify your orders, provide you with our newsletters (if you have subscribed) and personalise your shopping experience with us. That is all. We do not pass on/sell/swap any of your personal details with anyone.
We are always very happy to answer any questions you may have regarding privacy, via email at [email protected].
The payment process is protected by industry standard encryption so that we can guarantee that no one can intercept your credit card details. You are fully protected while buying on line at Chatswood Public Parents and Citizens Association. Our online merchant is Stripe. The payment process is protected by industry standard 256 bit SSL (SecureSocket Layer) encryption between the customer’s browser and the Chatswood Public Parents and Citizens Association site, and again between the Chatswood Public Parents and Citizens Association site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers. Customer credit card details are collected at each order, and are never Stored on the web server in any format. This eliminates the risk of customers’ financial information being accessed by any third-party.
All customer account passwords are stored using a one-way encryption algorithm (MD5). No passwords are ever stored as plain-text.