Returns - Refund and Exchange Policy
We know it can be difficult to purchase the correct size for your child and that children can be particular about the uniform items they will wear, so we are happy to exchange or refund NEW Uniform Shop items. Returns must be made within 21 days from the receipted/invoiced date.
Extended return and exchange timeframes may be offered during the school holiday season.
Item(s) must be unworn, unwashed and unused with the original tags still attached. Item(s) must be in the original packaging which must be in original condition unless returning due to the product being faulty or damaged, or the product is not fit for its intended purpose. This includes any branded packaging, clear plastic bags. Merchandise must be completely soil and mark free. We will not accept any merchandise marked with a name. Without proof of purchase, no refund or exchanges will be offered.
The Uniform Shop reserves the right to assess the condition an age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused. The Uniform Shop reserves the right to reject returns if the items are returned in a soiled, worn or in a condition not fit for resale on receipt.
For damaged/faulty goods, please complete the RMA form which can be found on https://chatswoodpublicpandc.org.au/shop/returns and return the item to the Uniform Shop. The item(s) will be assessed and you will be advised on the course of action as soon as possible. We may choose to replace or repair the item if it is deemed faulty after discussing with the relevant supplier(s). If the product cannot be repaired in a reasonable time, we will advise on a option for a refund for the receipted price, a replacement item or items to equal or greater value of the receipted price.
All refunds and exchanges are to be processed using the original tender type. All returns and exchanges, whether purchased online or in-store can be either returned:
- to the Uniform Shop in person where refunds/exchanges are generally organised on the spot (appointments is to be made) unless requiring further assessments in which it will be advised on a timeline for the review OR
- dropped at our PARCEL RETURNS SLOT at the Uniform Shop.
Items must be packaged securely and appropriately, accompanied by a Product Return Form (RMA), which can be found on https://chatswoodpublicpandc.org.au/shop/returns.
Returns that are bulky and are unable to be placed in the parcel returns slot located at the Uniform Shop door can only be returned in-person, during opening hours. If you have any specific questions or need assistance with your return, please email the Uniform Shop Team on email@example.com .
Once your item(s) is received, you will be advised within 1 week on the status of your return/exchange. All refunds and exchanges must be approved by the Uniform Shop Manager and are at the discretion of the Uniform Shop Manager unless required by law.
In the interest of hygiene and raincoat material and for your protection, please choose carefully as we DO NOT offer exchanges or refunds on the purchase of hat, hair accessories and raincoats, unless exhibiting a genuine manufacturing fault, or where otherwise required by law.
Exchanges and refunds do not apply to second hand items or discounted goods.
Sale of Second Hand Goods Policy
Second Hand Uniforms
Parents purchasing second hand uniforms benefit from the reduced costs as do those keen to pass on uniforms that have been outgrown. The takings from the second hand uniform sales contribute directly to P&C fundraising activities. The uniform shop will gladly accept donations of pre-loved current uniforms from families for resale at reduced prices. All items donated must be in decent condition and freshly laundered. Items must match stock currently being sold by the uniform shop and comply with the uniform requirements set by the school including the colour and design of fabrics.
Parents are requested to remove any name tags prior to donation to prevent there being any confusion over ownership after the sale. Please take second hand uniform items to the shop during opening hours. Due to space constraints, we will not be able to respond to ad-hoc requests to purchase 2nd hand uniforms. 2nd hand uniforms will only be offered as flash sales at communicated set times in the school year.
All purchases of second hand uniforms are strictly cash only. No refunds or exchanges are offered for second hand uniforms.
Postage and Shipping Policy
Chatswood Public School Uniform Shop will provide the following online collection and delivery/shipping options:
- Collection from the Uniform Shop during scheduled opening times – no appointment is required (“Click and Collect”).
- Deliver to your child’s classroom – deliveries to be made on Wednesdays only.
- Australia Post Parcel Satchel with tracking delivery to a nominated address (delivery charges apply).
Online order – “Click and Collect”
When you order online, we strive to ensure that your experience is quick, easy and secure. Please wait for a confirmation email that your order is “Completed” before heading to the Uniform Shop, as we need to get your purchase ready for collection. When picking up your online order, please do not stand in the queue or book an appointment. Go straight to the desk counter and wait for assistance. A form of photo identification which matches the person who placed the order will need to be presented before we can hand over the fully paid items unless otherwise specified in the order. We do this to ensure all orders collected are secure. If you need someone else to collect on your behalf, please ensure you specify the person to collect in your order or an authorization letter or a copy of the tax invoice must be presented at collection before we release the items. All items must be collected within 4 weeks of the email advising that your order is "Completed".
All orders (online or paper forms) are to be picked up at the Uniform Shop only during business hours unless advised otherwise.
Online order – Class Drop-Off to Student
Order by 10am Wednesday for processing in the same week. Orders received after this time will be delivered the following Wednesday (during Uniform Shop official trading times in the term). Whilst every effort is taken to ensure that the items are delivered, the Uniform Shop cannot be held responsible for any items lost in transit. There is no charge for this delivery option.
Orders that require drop off to a student will require you to provide the student name and class. The items will be provided to the class teacher within the class. The delivery of the goods will be deemed complete upon being received by the class teacher. The Uniform Shop staff will not be able to place the items in the bag.
Online order – Australia Post Parcel Satchel
All items shipped to an external nominated address will be using Australia Post Parcel Satchel (tracked). No delivery will be made to a PO Box. Cost for this delivery is to be paid by the purchaser, cost added at order check-out. Whilst every effort is taken to ensure that the items are delivered, the Uniform Shop cannot be held responsible for any items lost or stolen and any claims must be made by the receiver to Australia Post in this instance. Delivery timing is dependent on delivery location and Australia Post.
All purchases from the Uniform Shop (in-store and online) are GST-included.
Uniform Shop Staff and Volunteers
All our staff and volunteers are dedicated to serve and assist you and you will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the Shop or when corresponding via email treat our staff and volunteers with the same courtesy and respect.
Aggressive or violent behaviour towards anyone within our shop premise or via email will not be tolerated under any circumstances. Please respect our Team so we can create a positive retail experience. Abuse and violence will not be tolerated at the Uniform Shop.
Purchase of online tickets to P&C Events and events merchandise on the P&C Online Shop
All P&C events related purchases are GST-free.
Please choose carefully as tickets purchased online are non-refundable, not redeemable or transferable for cash. Pre-purchased online tickets must be presented at the door to gain entrance to the events or at collection points advised for collection of pre-ordered events merchandise. Please have your online ticket ready on your device or printed, ready for presentation.
Select ticket quantities (note the number of attendee per ticket) and click “Proceed to Checkout” at the bottom of the page. "Tickets" here also include pre-order of events merchandise.
When purchasing online, you must have a Visa/MasterCard and email access. You can either print your tickets when emailed to you, or have them ready to present on your device at the door on arrival at the events. Tickets are valid on the date and for the event shown.
We use your credit card and billing address details to bill you for the purchase and, where necessary to process the transaction, will pass this information on to relevant third parties, if required or requested by law. Your credit card information is used only for completing the purchase transaction. We will not store your credit card data on our servers. You will have to re-enter this information to make your next ticket purchase.
Chatswood Public School Parents and Citizens Association is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured.
We only use this information to identify your orders, provide you with our newsletters (if you have subscribed) and personalise your shopping experience with us. That is all. We do not pass on/sell/swap any of your personal details with anyone.
We are always very happy to answer any questions you may have regarding privacy, via email at firstname.lastname@example.org.
The payment process is protected by industry standard encryption so that we can guarantee that no one can intercept your credit card details. You are fully protected while buying on line at Chatswood Public Parents and Citizens Association. Our online merchant is QuayPay. The payment process is protected by industry standard 256 bit SSL (SecureSocket Layer) encryption between the customer's browser and the Chatswood Public Parents and Citizens Association site,and again between the Chatswood Public Parents and Citizens Association site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers. Customer credit card details are collected at each order, and are never Stored on the web server in any format. This eliminates the risk of customers' financial information being accessed by any third-party.
All customer account passwords are stored using a one-way encryption algorithm (MD5). No passwords are ever stored as plain-text.